Serving Passengers Across The Globe With The Best Riding Experience

Privacy Policy

Ezmoov is committed to protecting and respecting you and your family’s personal information when

you are using our services. Users grant Ezmoov their consent for the processing of personal data

during installation of the Ezmoov app by Marking the checkbox “I agree with the terms and conditions

and processing of my personal information’.

This Privacy Policy relates to our use of any personal information you provide to us in the course of

installation and use of the Ezmoov App or via phone or text, by email, in letters or correspondence.

A rider’s disclosure of his or her geographical location is a precondition for using the Ezmoov service.

This Privacy Policy explains the following:

  • what information Ezmoov may collect about you;
  • how Ezmoov will use information we collect about you;
  • when Ezmoov may use your details to contact you;
  • whether Ezmoov will disclose your details to anyone else;
  • your choices regarding the personal information you provide to us;

the use of cookies on Ezmoov websites and how you can reject these cookies.

Ezmoov is committed to safeguarding your personal information. Whenever you provide such

information, we are legally obliged to use your information in line with all laws concerning the

protection of personal information.

1. Personal information we collect and process?

When you access or sign up to any of Ezmoov services or make an online booking we may receive

personal information about you. This can consist of information such as your name, email address,

postal address, telephone or mobile number, payment information of the app user, Geographical

location of the rider, the time of provision of service, and the destination.

By submitting your details, you enable Ezmoov to provide you with the services you select.

Please note that sometimes we will require you to provide additional personal information, and

sometimes-sensitive personal information. When we do this we will provide further information as to

why we are collecting your information and how we will use it.

Ezmoov also uses cookies and collects IP addresses (an IP address is a number that can uniquely

identify a specific computer or other network device on the internet) which saves the users telephone

number and geographic location data to Ezmoov website.

2. purpose of collecting personal nformation?

Ezmoov will use your personal information for a number of purposes including the following:

to carry out our obligations arising from any bookings that you have made with us;

for “service administration purposes”, which means that Ezmoov may contact you for reasons

related to the service.

to provide you with information about our services;

to analyse and improve the services offered on Ezmoov platform;

to provide you with the most user-friendly navigation experience.

To notify you about changes to our service.

3. When will Ezmoov contact me?

Ezmoov may contact you:

in relation to any service, activity or online content you have signed up for in order to ensure

that Ezmoov can deliver the services to you;

in relation to any correspondence we receive from you or any comment or complaint you

make about Ezmoov services;

in relation to any contribution you have submitted to Ezmoov, e.g. via text or voicemail


to invite you to participate in surveys about Ezmoov services (participation is always

voluntary); and

for marketing purposes, where you have agreed to this (see section 5 below)

4. Marketing purposes?

Ezmoov will only use your information for sharing our product related marketing messages or to

promote new services or activities where you have agreed to this.

5. Disclosure of personal information to third parties?

The personal information of riders is only disclosed to drivers who have logged on

into the Ezmoov app; in this case, they will see the name, telephone number and geographic location of

the person who booked a ride. After providing the service, the name of the rider will remain visible to

Driver for 24hours. This is necessary for drivers to resolve any issues associated with service

provision, e.g., to contact the customer if something was left behind in the ride.

We will not disclose the personal data or geographic locations of Ezmoov users to any third parties or

public authorities, except if the person requesting data has a legal basis for doing so pursuant to the

legislation of the country of location.

6. Personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant

activity, or as long as is set out in any relevant contract you hold with Ezmoov.

7. Changes to Ezmoov’s Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you

submit personal information to Ezmoov. The date of the most recent revisions will appear on this


8. Contacting Ezmoov about this Privacy Policy

If you any questions or comments about this Privacy Policy please contact:

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